How can we improve the public service experience for users ? What might tomorrow’s public policies look like ?
These are the questions Lille Metropole is asking as it steps into the field of public policy design. Supported by over 50 POC ideas and hosting the “Public Action” Maison POC, Lille Metropole is examining how design principles can apply to public services as part of an efficient support programme working daily to meet the needs of citizens.
To achieve this end it has brought on board a team of five agencies and freelance designers.